A data request is a request for information or documents relating to customer accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), we require data requests to be made through formal Pakistani legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:
A preservation request asks ANZWEBHOSTS to preserve customer account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:
The following information must be included in a request for customer data:
We may not be able to respond to a request without this information. Additionally, we reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.
Depending on the type of formal legal process provided, we may be able to respond with one or more of the following types of data: Non-Content. We will produce non-content information such as basic subscriber information which may include the following subject to a valid request:
Content. We will only produce customer content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.