Data Request Policy

DATA REQUEST POLICY

Privacy Policy

Please see our Privacy Policy for further information on what type of information we collect, how it is used and when it may be disclosed. Subject to our Privacy Policy, this Data Request Policy describes the types of requests for data that we may receive and how we may respond to such requests.

Types of Requests

We receive the following types of requests concerning customer data:

Data Requests

A data request is a request for information or documents relating to customer accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), we require data requests to be made through formal Pakistani legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:

Court Orders
Search Warrants
Legal process received from outside Pakistan may require a Mutual Legal Assistance Treaty with Pakistan
FIA requests
Other forms of legal process

Preservation Requests

A preservation request asks ANZWEBHOSTS to preserve customer account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:

Identification of the account(s) at issue (as further described in Section 4 below)
Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead )
Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that we are being asked to retain and a valid return email address and phone number.

Emergency Requests

An emergency request is only appropriate in cases involving imminent serious bodily harm, death or terrorism. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.

Information to Include in a Request

The following information must be included in a request for customer data:

First and last name of the customer and email address associated with the account
Domain name and/or IP address associated with the account.

We may not be able to respond to a request without this information. Additionally, we reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

Fees:

We may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.

Submitting a Request

All requests should be mailed or emailed to the following:
Suit 26 first floor, Empress tower, Empress road , Lahore, Punjab, Pakistan
Email: abuse@anzwebhosts.com
Phone: Phone: +92-335-4562008

IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER.

Available Information

Depending on the type of formal legal process provided, we may be able to respond with one or more of the following types of data: Non-Content. We will produce non-content information such as basic subscriber information which may include the following subject to a valid request:

Name
Email addresses
Date and time of account creation
Billing information
IP Logs
Credit Card Details

Content. We will only produce customer content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.